Privacy Policy
Information about the processing of personal data by Solution Plus Tech Consultancy FZE when using solutionplus.io and related services.
This Privacy Policy explains how Solution Plus Tech Consultancy FZE ("SolutionPlus", "we", "us", "our") processes personal data when you visit solutionplus.io, submit an inquiry, or engage with our services.
This document is intended to meet transparency requirements under applicable data protection laws, including the EU General Data Protection Regulation ("GDPR"), where applicable.
1. Data controller
Solution Plus Tech Consultancy FZE
Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
For legal identification details, please see our Imprint.
For privacy requests: admin@solutionplus.io
2. Scope
This Privacy Policy applies to:
- visitors of
solutionplus.io - people contacting us via forms, email, or phone
- prospects, clients, partners, and suppliers where personal data is exchanged in pre-contractual or contractual communication
3. Categories of personal data
Depending on your interaction with us, we may process:
- Identity and contact data: name, company, email address, phone number
- Communication data: message content, attachments, correspondence history
- Technical and usage data: IP address, user agent, pages visited, referrer, date/time, request logs
- Consent data: records of consent choices and withdrawals
- Commercial data: contract, billing, and project communication details (for clients and vendors)
We do not intentionally collect special categories of personal data unless required and legally permitted.
4. Purposes and legal bases (GDPR)
Where GDPR applies, we process personal data on one or more of the following legal bases:
- Consent (Art. 6(1)(a) GDPR): for optional cookies, analytics, and marketing communication where required
- Contract / pre-contractual steps (Art. 6(1)(b) GDPR): to respond to project inquiries and deliver agreed services
- Legal obligation (Art. 6(1)(c) GDPR): to comply with statutory retention, accounting, and regulatory duties
- Legitimate interests (Art. 6(1)(f) GDPR): website security, abuse prevention, service reliability, and business communication
If processing is based on consent, you may withdraw consent at any time with effect for the future.
5. Contact forms and inbound communication
When you submit a form or contact us, we process the data you provide to:
- answer your request
- prepare potential service proposals
- document business communication
- protect against spam, abuse, and fraud (including IP-based controls where necessary)
6. Cookies and similar technologies
We use:
- Strictly necessary technologies for site operation and security
- Optional analytics/marketing technologies only where legally permitted and, if required, based on your consent settings
You can control cookie settings in your browser and through consent controls implemented on the website.
7. Recipients and processors
We may share personal data with:
- hosting and infrastructure providers
- email and communication service providers
- analytics providers (if enabled)
- professional advisors (legal, accounting, compliance)
- public authorities where required by law
All processors are bound by contractual and confidentiality obligations as required by applicable law.
We do not sell personal data.
8. International data transfers
Where data is transferred outside your country or outside the EU/EEA, we implement appropriate safeguards, such as:
- adequacy decisions, where available
- Standard Contractual Clauses (SCCs)
- additional technical and organizational safeguards where required
9. Retention periods
We retain personal data only for as long as necessary for the relevant purpose, including:
- inquiry data: for follow-up and business record purposes
- contract data: for contract term and applicable statutory retention periods
- technical logs: for security and operational troubleshooting for limited periods
- consent records: as long as needed to demonstrate compliance
After retention periods expire, data is deleted, anonymized, or securely archived as legally required.
10. Data subject rights
Subject to applicable law, you may have rights to:
- access personal data
- rectify inaccurate data
- erase data
- restrict processing
- object to processing
- data portability
- withdraw consent at any time (where processing is consent-based)
To exercise rights, contact: admin@solutionplus.io
You may also lodge a complaint with your competent supervisory authority.
11. Security measures
We apply appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, and loss.
12. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
13. Children
Our services and website are not directed at children under 16, and we do not knowingly collect personal data from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version is always published on this page with the updated date above.
15. Contact
For privacy-related questions, rights requests, or concerns:
- Email: admin@solutionplus.io
- Legal details: Imprint
This Privacy Policy is provided for general transparency and does not replace legal advice for your specific regulatory obligations.